Shipping: We ship out our orders the same day as it was received (delays may occur if address is incorrect), Shipping is calculated at time of checkout, for some heavy or bigger items another day or 2 might be added.
We ship orders in the order it was received, if you need rush shipping on an order please email us at firstname.lastname@example.org
Cutoff Time: Our cutoff time Monday thru Thursday is 2:00 PM, on Friday it is 10:00 AM (EST), orders coming in after the above cutoff time will be shipped the next (business) day, orders coming in on Fridays (after 10:00 AM), Saturday & Sunday will be processed and shipped out Monday morning.
Our Hours of Operation:
Monday: 9:00 AM to 5:00 PM (EST)
Tuesday: 9:00 AM to 5:00 PM (EST)
Wednesday: 9:00 AM to 5:00 PM (EST)
Thursday: 9:00 AM to 5:00 PM (EST)
Friday: 9:00 AM to 12:00 PM (EST)
We are closed on all major holidays.
Cancellation: If you need to cancel an order, you must email our customer service team at email@example.com to cancel your order, our hours of operation are Monday to Thursday 9:00 AM to 5:00 PM Friday 9:00 AM to 11:00 AM (EST). In some cases, if a label was created and is on the truck already to be picked up, we can no longer cancel your order, the order will then be treated as a return and return policy will apply.
Missing or Damaged Items: In an unfortunate event that you receive an item broken, or there are items missing from your order, please contact us immediately, if you do not contact us within 7 days of your orders delivery, we reserve the right to dispute your claim.
Pick up: we do not offer a pickup option at this time.
Express/Overnight: If you need an order shipped overnight or Two day, you can email our office at firstname.lastname@example.org to see if Overnight shipping is available for that item, WE DO NOT SHIP OVERNIGHT ORDERS ON FRIDAY OR BEFORE A HOLIDAY.